SHIPPING & RETURNS

Package Delivered

SHIPPING POLICY

FREE SHIPPING WORLDWIDE for orders over £80

For orders under £80, a shipping fee of £5 will apply for Europe, Canada and USA, and £10 for orders outside Europe, Canada and the USA.

 

For orders in Europe, Canada and the USA please allow between 5 to 27 days (See the FAQ page for Covid-19 updates)

 

For orders outside Europe, Canada and USA please allow between 10 and 40 days.

 

If you are ordering outside Europe, Canada or USA please contact us first to make sure we deliver to your country.

Opening a Package

RETURN AND REFUND POLICY

Any claims must be submitted within 3 weeks after the product is received.

 

Any returns or problems that occur because of an error on our part will be handled at our expense.

 

If you would like to exchange or return a product without any defect or due to the wrong size being ordered, you may be asked to cover the return fees depending on your location.

To return/exchange an item please contact us at support@urbang.co.uk with more information and one of our team members will get back to you within 2 business days with the instructions.